AGMerchNet - Help

Table of Contents
 
Getting Started with AGMerchNet
  • Purpose
    The purpose of AGMerchNet is to display the estimated arrival date of orders that have been shipped from American Greetings Distribution Centers including Carrier, cartons, and the Order Type. Further enhancing the Merchandiser Best Practices program, knowing when an order will arrive allows Merchandisers to more accurately schedule store visits to coordinate with order deliveries. The information displayed is considered confidential and is covered by the AG Trade Secrets policy. The System does not include information on deliveries from AGI - fixtures, Plus Mark, Learning Horizons or Date Works.
  • Contact Information
    • Contact your Area Supervisor
    • Contact the Call Center for Login Questions only.
      Please note: The American Greetings Call Center is not prepared to handle your personal computer questions.
      • US Merchandisers - 1-800-AGCARDS (1-800-242-2737)
      • Canada Merchandisers - 1-800-663-2273
  • Technical Requirements
    • IBM compatible computers
      • Internet Explorer 4.0 and above
      • Netscape Navigator 4.0 and above
      • Mozilla 1.4
    • Macintosh computers
      • Safari 1.0
      • Internet Explorer 4.0 and above
      • Netscape Navigator 4.0 and above

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Logging into AGMerchNet
  • Logging in
    • All users are required to have valid credentials to proceed into the website.
    • At the log in screen enter:
      • Username - Your Associate Number
      • Password - Your Pin Number
    • Your Password is determined by the first four letters of your last name, corresponding to the numbers on a telephone keypad.
      • Rule 1: Typical Pin number configuration
      • Example: Mark Arthur would have the Pin Number of 2784 (Arth). For Q and Z, use the Operator zero (0)
    • Rule 2: If you have a hyphen in the first four letters of your last name, You will skip the hyphen and move to the next character in your last name.
      • Example: Marie Le-Anderson would have the Pin number of 5416 (LeAn). Hyphens (-) will always be skipped if they are in the first four characters of the last name.
    • Rule 3: If your last name contains the letters Q or Z, use the Operator zero (0).
      • Example: Candace Zales would have the Pin Number of 0253 (Zale). For Q and Z, use the Operator zero (0).
    • Rule 4: If your last name is only two or three letters use the Operator zero(s) for the remaining numbers.
      • Example: John Lee would have the Pin Number of 5330 (Lee0).
      • Example: Amy Le would have the Pin Number of 5300 (Le00).
  • Forgot Your Password?
    Please see Contact Information
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Order Notification
  • Submitting Chain and Store Number
    • Chain and Store Number can be found on a Reorder ticket, a Shipping Label or a Store Invoice.
    • Both Chain and Store Number are required.
    • Chain numbers are a maximum of 4 digits and store number are a maximum of 5 digits. If your chain and/or store number is less that the maximum number of digits, you do not need to fill that space with preceding zeros (0).
    • For Independent accounts with no chain number, at least one zero (0) is required in the chain field
  • Order Notification Results — Shipped Orders
    • The Orders are automatically sorted by date from oldest to most recent estimated arrival date.
    • The red line signifies the current point in time.
    • All orders above the red line are orders that were scheduled to arrive in the last 14 days prior to the current date.
    • All orders below the red line are orders that are scheduled to arrive in the next 7 days including the current date.
  • Order Notification Results — Orders Submitted in Past 28 Days
    • You can also select to see all orders that have been received in the past 28 days.
    • The orders are automatically sorted by date from most recent to the oldest received date.
  • Carrier Links
    • When looking at the order notification list, certain carrier names may be underlined in blue. For these carriers, additional Shipment Tracking information is available via the carrier's own web site. Just click on the Carrier's name to view information about the current order.
    • Please Note: AG cannot control the quality, completeness, or understandability of the carrier's own web site.
    • These are the carriers whose Shipment Tracking sites are available from this application:
      • Averitt Express
      • DHL (Canada Only)
      • Overnite
      • Roadrunner Freight Systems
      • Roadway (NOT Roadway Pkg Sys)
      • UPS
      • Yellow Freight Systems
      • Additional carrier tracking sites will be added periodically to this application.
      • YRC
  • Order Detail Results
    • To see the items associated with an order, click the highlighted order number in the order list.
    • The items on the order are summarized and listed in alphabetical order.
  • Backorder Results
    • To see the Backorders for a store, select the find backorders button on either the store entry screen or the order notification screen.
    • Backorders are listed with the most recent backorders at the top.
Scheduled Hours
  • Submitting Chain and Store Number
    • Chain and Store Number can be found on a Reorder ticket, a Shipping Label or a Store Invoice.
    • Both Chain and Store Number are required.
    • Chain numbers are a maximum of 4 digits and store number are a maximum of 5 digits. If your chain and/or store number is less that the maximum number of digits, you do not need to fill that space with preceding zeros (0).
    • For Independent accounts with no chain number, at least one zero (0) is required in the chain field
  • Scheduled Hours Results
    • The Week Beginning date is always a Monday. The schedule week always concludes on a Sunday. The AGMerchNet is updated with the new week's schedule each Saturday.
    • Total Calls - The total number of calls for the Current Week.
    • Regular Service time is defined as all time associated with everyday activities.
    • Seasonal Service time is defined as time associated with seasonal activities.
    • Other Service(s) will only display on the web if any other service is required for that week. If no service is scheduled or required then this section will not display on the screen.
    • Total Hours will be communicated as the sum of communicated regular, seasonal and add-on service.
  • Buttons
    • View Previous Week / View Current Week - Clicking this button during the current week will allow you to review your hours and calls from the previous week. Clicking the button from the Previous weeks schedule will take you back to the Current week's schedule.
    • View Orders - Clicking this button will allow you to view the Orders schedule to arrive.
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Explanation of Error Messages
  • Chain Number is required. - You must enter a chain number. For independent accounts with no chain number, you must still enter at least one zero (0) into the chain field.
  • Store Number is required. - You must enter a store number.
  • The chain and store number you entered was not found. Please try again. - One of the two entries was incorrect. You must enter in both a valid chain and store number. Preceding zeros are not required.
  • There are no orders that were scheduled to arrive in the last 14 days or the next 7 days for this account. Please try again. - Within the 21 day period, no orders were found for this account.
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Glossary
  • Account Number - A unique identifier for all Accounts. The account number has two components, a chain number (up to four digits), and a store number (five digits maximum). American Greetings assigns a chain number identifier to each chain that buys our products. The chains identify their stores by using a store number. The combination of these two components comprises the account number. Some accounts also may have a number even though they are not part of a chain.
  • Chain Number - An account that is part of a chain of stores will have the same chain number. For example, all K-Mart stores have the same chain number. Independent accounts generally do not have a chain number.
  • Store Number - A maximum of a five-digit number, which chains use to identify their stores.
  • File Number - Another unique identifying number representing an individual store-door for a customer. The number is generated internally by the system and consists of 8 digits. This number is most often used to refer to the customer's display layout. This number never changes once a customer is created.
  • Territory Number - The salesman's territory that this customer is assigned to.
  • Order Type - Represents the general type of order that this is.
    • Everyday
    • Revision
    • Christmas
    • Valentines Day
    • Easter
    • Mother's Day
    • Father's Day
    • Graduation
    • Fall - 1
    • Fall - 2
  • Invoice number - The unique number assigned to each invoice during order processing.
  • Status
    • Estimated - Arrival date is estimated by AG or receipt at the store is not confirmed by the freight carrier
    • Received - Receipt at the store has been confirmed by the freight carrier
  • Carrier - The name of the trucking line or parcel delivery carrier that is delivering this order to the customer. Note: If the carrier's name is underlined in blue, then additional information is available via the carrier's own web site.
    • Averitt Express
    • Connection
    • Fed-Ex Freight
    • DHL (Canada)
    • Overnite Transport
    • Pilot Air Freight
    • RMN Logistics
    • Roadrunner Freight Systems
    • Roadway (NOT Roadway Pkg Sys)
    • UPS
    • Yellow Freight Systems
  • Delivered From - The name of the AG Distribution Center that filled and shipped this order.
    • Berea, KY - Candles.
    • Danville, KY - Everyday cards, gift wrap and stationery.
    • Kalamazoo, MI - Party goods
    • Osceola, AR - Seasonal cards and accessory products.
  • Carton - This is the total number of boxes that the order was packed into and shipped.
  • Wholesale units - A pocket or hook worth of product that us individually wrapped.
  • Week Begining - The fiscal week for communication of scheduled hours begins on Monday.
  • Total Calls - The total number of earned calls for the Current Week.
  • Regular Service - Regular service time is defined as all fixed and variable time associated with everyday activities.
  • Seasonal Service - Seasonal service time is defined as all fixed and variable time associated with seasonal activities.
  • Other Service(s) - Other service is time allocated for non-recurring tasks.
    • Call Code - The code to be used when reporting the time to complete Other Services.
    • Description- Corresponds with the Call code for other services. A Desription may not always be available for a call code.
    • Service Required On - Other Services may have a specific required date to be completed.
  • Total Hours - Total hours will be communicated as the sum of communicated regular, seasonal and add-on service.
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